SERVICE
Managed Technology
Keep business applications running and improving after launch.
We look after your applications, integrations and automation once they are live, so they stay supported, watched and up to date.
WHAT IT IS
Ongoing care for the technology that runs your operations.
Managed Technology covers your business applications and portals, the integrations between systems, automation and workflows, and releases, backups and recovery. It can include systems built by others, once we have reviewed them. Device, network and helpdesk IT support is not part of this service.
OPERATIONAL VIEW
CLIENT PORTAL
Running. Last release documented.
CRM TO FINANCE SYNC
Monitored. Failed records flagged.
SCHEDULED AUTOMATIONS
Checked daily. Exceptions routed.
BACKUPS
Scheduled, recovery tested.
OPEN REQUESTS
Prioritized with your team.
IMPROVEMENT PLAN
Next changes agreed.
WHEN IT HELPS
Launch was the beginning. Now the system has to keep working.
- Critical software has no clear owner.
- Integrations fail and nobody notices until something is missing.
- Your team can’t cover support on its own.
- Changes happen in a rush instead of to a plan.
WHAT’S INCLUDED
Support, monitoring and planned improvement.
01
Application maintenance and support
Fixes, updates and security maintenance, with a clear way to raise issues.
02
Integration and automation monitoring
We watch the connections and workflows between your systems, and deal with failures when they happen.
03
Releases, backups and recovery
We manage how changes are released, keep backups running and check that systems can be restored.
04
Continuous improvement
A list of improvements agreed with your team and delivered in planned steps.
The level of support is agreed per system, from basic maintenance to full ownership with an improvement plan.
WHAT IT MEANS FOR YOUR BUSINESS
Reliable systems that keep getting better.
A named owner
Someone is responsible for your critical applications.
Problems found early
Failed syncs and automations are caught and handled before they pile up.
Less pressure on your team
Your staff don’t have to cover support alongside their own work.
Planned improvements
Changes are made to an agreed plan rather than in response to emergencies.
GETTING STARTED
It starts with a short conversation.
Book a free 30-minute fit call
Fill in the form with a little about your business and what you’d like to improve. We’ll be in touch to arrange a time.
Talk it through
We learn what’s happening, answer your questions and tell you whether BOSYX is a good fit.
Agree the right next step
Depending on what you need, that may be a review of the systems to be supported, a defined project or ongoing support. Scope is agreed before any work begins.
RELATED SERVICES
Built responsibly, then looked after.
RELATED SERVICE
Technology Transformation
Modernize a fragile system before handing it over for ongoing care.
FREQUENTLY ASKED QUESTIONS
Questions about our services.
How much does a project cost?
It depends on the scope, the complexity and the systems involved. We give a clear estimate once we understand the requirement. For larger or less-defined work, an assessment comes first so the estimate is grounded in facts.
How long does a typical project take?
A focused automation or integration can move quickly. New applications and modernization take longer and are delivered in stages. We agree the timeline during scoping.
Do I need to know which service I need?
No. Book a free 30-minute fit call and tell us what’s not working. We’ll suggest the right approach—often a combination of services.
Can you work with the tools we already use?
Yes. We keep what works, connect or extend your existing tools and only build what’s genuinely missing.
Who owns the software you build?
Ownership, licensing and intellectual-property terms are set out clearly in our agreement. Where technology is handed over, you receive the source, documentation and access the agreed model requires.
Do you provide support after launch?
Yes. We stabilize and hand over every launch, and Managed Technology is available for ongoing maintenance, monitoring and improvement.
Do you use AI in your solutions?
Where it creates real value. We put controls around it, so AI output doesn’t become business action without the right rules, approval or validation.
Do you work with clients outside your area?
Yes. Most engagements run remotely, with structured meetings and shared project systems.
GET STARTED
Book a free 30-minute fit call.
Tell us a little about your business and what you’d like to improve. We’ll be in touch to arrange a time.