INSIGHTS
Practical perspectives on operations, software, automation, data, AI, modernization and the technology decisions growing organizations face.
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Build is one of eight options. The Technology Decision Model—Keep, Buy, Extend, Integrate, Automate, Modernize, Build, Retire—helps you choose the smallest change that works.
Read the insight ↗LATEST INSIGHTS
Build is one of eight options. The Technology Decision Model—Keep, Buy, Extend, Integrate, Automate, Modernize, Build, Retire—helps...
Read the insight ↗Launch is where operating responsibility begins. What custom software needs after go-live, and what to agree before...
Read the insight ↗Spreadsheets are a sensible way to start a process. How to tell when one has become a...
Read the insight ↗Custom software pays off when the workflow matters and existing tools fall short. Here are the signals...
Read the insight ↗AI is useful for reading, interpreting and drafting. Business rules should decide what happens next, and people...
Read the insight ↗New tools often move a problem instead of removing it. Clarify ownership, handoffs and information flow first,...
Read the insight ↗Automating a messy process makes the mess happen faster. Understand, simplify and standardize the work first, then...
Read the insight ↗Having backups is not the same as being able to recover. What a practical recovery plan covers,...
Read the insight ↗When processes depend on people, spreadsheets carry operations and tools pile up, growth has outpaced how the...
Read the insight ↗TOPICS
TOPIC
How the operating system of a growing business fits together.
TOPIC
Connecting systems after the process is simplified.
TOPIC
Modernizing without disrupting the business.
TOPIC
Running business technology well after launch.
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